On April 19, 2025, at 8:06 PM, a spyware application was remotely installed on my phone without my knowledge. This malicious software somehow accessed Telekom Mobile Payment and initiated a transaction to PUBG Mobile Turkey DCB, even though I don’t have an account linked to that service. The spyware automatically responded ‘yes’ to confirmation messages, and I was charged a total of 1,799.98₺ in two separate transactions—all without my consent.
I immediately contacted both Telekom and PUBG Mobile Turkey DCB representatives, and they told me there was nothing they could do. I find that completely unacceptable. This charge was made against my will, and I have no involvement with this transaction.
I did not authorize this purchase, I did not send confirmation messages, and I should not be held financially responsible for something that happened due to an external security breach.
I demand a full refund of the 1,799.98₺ that was wrongfully taken from me. I also do not accept any future financial obligations that might result from unauthorized actions taken via spyware or other third-party interference. This situation must be taken seriously and resolved immediately by both Telekom and PUBG Mobile Turkey.
On August 14, 2025, I discovered that multiple unauthorized purchases had been made in PUBG Mobile through my Türk Telekom mobile line, totaling ₺2,660. These transactions were carried out without my knowledge or consent. I later learned that my phone had likely been infected with malware, which aut...
On February 17, 2025, without my consent, my Turk Telekom postpaid line was charged three times for ₺824.99 each, totaling ₺2,500, allegedly for PUBG Mobile purchases. These transactions were processed by Payguru under "automatic mobile approval." I never made any purchases or authorized any paymen...
I have never played or installed PUBG on my phone, yet on March 16, 2025, at 21:45, I suddenly received multiple messages, and without my authorization, the system charged my mobile account twice for ₺825 each—a total of ₺1650. This is a serious issue. How can such a transaction occur without my ap...
On February 11, 2025, two unauthorized transactions of ₺794.99 each were charged to my account for PUBG Mobile purchases—without my consent. What’s even more concerning is that mobile payments were disabled on my account, yet I suddenly received a message saying they had been re-enabled without my a...
On April 20, 2025, I was charged 899.99₺ through my mobile carrier for a PUBG Mobile Turkey DCB subscription—without my consent. What’s even more outrageous is that PUBG Mobile isn’t even active on my phone, and I haven’t played the game at all. I never approved any purchase, never authorized a subs...
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