On February 17, 2025, without my consent, my Turk Telekom postpaid line was charged three times for ₺824.99 each, totaling ₺2,500, allegedly for PUBG Mobile purchases. These transactions were processed by Payguru under "automatic mobile approval."
I never made any purchases or authorized any payments.
PUBG Mobile was never installed on my phone.
I never received an SMS for approval.
After noticing the unauthorized charges, I immediately contacted Turk Telekom, but they redirected me to Trend Pub Mobile/PUBG Mobile Payguru. When I spoke with them, they blamed Turk Telekom, creating a loop of responsibility avoidance.
Turk Telekom suggested that this could have been caused by a virus or forced approvals without user consent. My detailed bill shows that an SMS was sent, yet I never initiated any message.
I demand an immediate refund for this unauthorized transaction. If not resolved, I will file official complaints with the prosecutor’s office and the Consumer Arbitration Board. PUBG Mobile, Payguru, and Turk Telekom must be held accountable!
On August 14, 2025, I discovered that multiple unauthorized purchases had been made in PUBG Mobile through my Türk Telekom mobile line, totaling ₺2,660. These transactions were carried out without my knowledge or consent. I later learned that my phone had likely been infected with malware, which aut...
I have never played or installed PUBG on my phone, yet on March 16, 2025, at 21:45, I suddenly received multiple messages, and without my authorization, the system charged my mobile account twice for ₺825 each—a total of ₺1650. This is a serious issue. How can such a transaction occur without my ap...
Without my knowledge or consent, I was charged twice on my phone bill for PUBG Mobile purchases, totaling ₺1650. I received a message from Turk Telekom about the transaction, but I never approved or authorized it. When I contacted customer service, they were completely unhelpful and provided no sol...
I recently discovered that three separate PUBG Mobile charges of ₺824.99 each were made to my postpaid phone bill, totaling ₺2500, without my authorization. I never approved or made these purchases, yet they were charged to my account. When I contacted customer service to dispute these unauthorized...
I am extremely frustrated and disappointed with Türk Telekom, Trend Mobil Ödeme, and PUBG Mobile. On my Türk Telekom mobile bill, I noticed a charge of ₺948 made through a platform called Trend Mobil Ödeme, supposedly for an in-app purchase in PUBG Mobile. The problem is, I never gave consent for th...
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