I never received access after paying Promova, what steps should I take to resolve this?

If you paid Promova but never received access;

• Contact Promova support via email or in-app/website support and explain that payment was successful but access was not granted
• Provide your account email, payment receipt or transaction ID, payment date, and screenshots showing lack of access

Ask them to;

• Verify the payment status in their system
• Activate your paid access immediately
• Refund your payment if access cannot be provided

If the problem persists;

• Keep all receipts, screenshots, and correspondence and post a complaint on Xolvie in order to bring attention to the issue and try to find a solution.