Not Able To Cash Out My Money For A Year

I have been using the Prime Opinion money survey app and I currently have a balance of $13 in my account. For over a year now, every time I try to cash out, I receive a permanent “Too many attempts, try again later” error on the reward screen. This happens whether I select PayPal or a physical Visa card, and it has continued across multiple devices and attempts without any change. Because the error never clears, I have not been able to withdraw the $13 that I earned on the platform. I left a negative review to get the team’s attention and was told to contact their email support, which I did, but I have not received any response or resolution from them. I request that my case be escalated to the relevant security or payout team, that the restriction on my account be checked and lifted if there is no valid reason for it, and that my existing $13 balance be manually processed and paid out to me. I also expect a clear explanation of why this error has continued for so long and what will be done to prevent it from happening again.