PrettyLittleThing hasn’t responded to my return request, what’s the best way to get this sorted out?

Consider taking these steps to fix the problem if PrettyLittleThing hasn't replied to your return request:

Look at the processing times. It can take up to 21 days to handle returns, especially during busy times.

If it's been more than 21 days, fill out their online form and include your order number and reason for returning the item.

If you don't get an answer from the contact form, try sending them a message through their official social media accounts, like X or Facebook. Businesses often keep a close eye on these sites.

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.