My PostePay showed an unauthorized charge on my card, how can I get a refund?

If your PostePay card shows an unauthorized charge and you want a refund;

Contact PostePay support with a clear escalation;

• State that an unauthorized transaction appeared on your PostePay card
• Provide your full name, card type (PostePay/PostePay Evolution), last 4 digits of the card, transaction date, amount, and merchant name
• Confirm that you did not authorize or recognize the charge

Ask them to;

• Block the card immediately to prevent further unauthorized transactions
• Start a formal dispute/chargeback for the unauthorized payment
• Explain the dispute process, required documents, and expected timeline
• Issue a provisional credit if applicable while the investigation is ongoing

If the refund is delayed or support stops responding;

• Save bank statements, transaction screenshots, dispute forms, and all communications
• File a complaint on Xolvie to report an unauthorized PostePay charge and seek help recovering your money