Deposit Not Credited – PhonePe & Paytm Refund

I am using the Parimatch mobile application in India and experienced a serious problem with deposits that were debited from my balance but not credited to my Parimatch account. On 08/07/2026 at around 01:20 pm, I made a deposit of 7,500 INR via PhonePe. The amount was successfully debited from my balance, but it never appeared in my Parimatch account. Later, on 17/07/2026, I made another deposit of 500 INR via Paytm, and this amount was also debited but was not credited to my Parimatch balance. In total, 8,000 INR has gone missing in this way. I searched on Google to find the best way to file a complaint and seek consumer satisfaction regarding this issue. Despite the payments being completed on my side, I still have not received the corresponding balance in my Parimatch account. I request that the total amount of 8,000 INR, consisting of 7,500 INR via PhonePe and 500 INR via Paytm, be refunded to me via UPI as soon as possible. I expect this issue to be investigated and resolved promptly so that my financial loss is compensated.