My Peugeot 3008 Broke Down After a VSM Software Update

I own a Peugeot 3008 and on 05.10.2026 VSM software was uploaded to my vehicle at Öztek Otomotiv Kartal branch. After this process, the vehicle gave its first error on 07.10.2026 and on 11.10.2026 it completely shut itself down. There was no noticeable issue beforehand, I drove the car the previous night and in the morning it did not respond at all, I could not even open the doors. We had the vehicle taken by tow truck and delivered to Öztek Otomotiv Kartal, which carried out this VSM software operation. Despite this, they did not provide any clear information, kept the vehicle outside and did not even take it into the service area. I do not know whether my vehicle is in a secure and protected area or not, and no one has explained the situation to me. I also have photographic evidence of the vehicle being towed. During this process, no replacement vehicle was provided, even though the malfunction occurred after the operation performed by the authorized service. Peugeot Turkey only said that they would call me back and ended the call; no one has returned or provided any information, nor has anyone taken real ownership of the situation. I request that my vehicle be immediately taken into the service area, its safety and storage conditions guaranteed, the fault that occurred after the VSM software operation be fully investigated and resolved, and that I be provided with a replacement vehicle for the period my car is unusable. I also expect a clear written explanation and information from both Öztek Otomotiv Kartal and Peugeot Turkey regarding the cause of the problem and the actions to be taken.