I own a corporate e-commerce business that has been operating since 2021, selling products internationally. My eBay store has been active for about two years, and as you know, Payoneer is the only platform that allows sellers in Turkey to receive eBay payments. Unfortunately, there is no real customer support—only automated responses, and it feels like they can seize your funds without explanation.
We have reached out to support many times. Recently, Enpara (QNB Finansbank) became a separate bank, which meant that all our IBAN and SWIFT details changed. We tried to update this information on Payoneer and submitted all necessary documents. Despite having withdrawn funds regularly from this account for two years, Payoneer suddenly closed our account without providing any justification.
They even sent an email stating that they would not provide further support due to company policy. Now, we have around $1,000 stuck in our eBay balance, and since Payoneer is the only available payment provider for Turkey, we cannot access our funds. When we attempted to open a new account, that one was also blocked without any reason.
As a registered business in Turkey with a tax certificate and listings on multiple e-commerce platforms, our eBay operations are now completely halted because of Payoneer, and we cannot access the money that rightfully belongs to us.
If necessary, I will file a legal complaint with the FSPO (Financial Services and Pensions Ombudsman) in Ireland and pursue all available legal channels to recover my funds.
My Payoneer account, registered under Turkish ID number 165*****422, has been suspended and blocked. Immediately after receiving an international payment, my account was unexpectedly blocked. This sudden action by Payoneer is severely hindering my business operations, as I can no longer access or ma...
Today, I made a $850 transfer through Payoneer to my old Enpara checking account IBAN, which is now closed. Because the IBAN is closed, the bank rejected the transaction and informed me that the amount was returned to the sender. However, the funds were not credited back to my Payoneer account, and ...
Payoneer has suddenly placed a block on my account without providing any explanation. All of my documents are complete, verified, and up to date. Despite this, my access to the account has been restricted, and the funds inside are being held without any clear justification. When I contacted customer...
As an e-commerce seller, I use Payoneer to receive payments. On November 5, 2024, I was asked to submit a screenshot of my Amazon store’s website, which I did. However, on November 11, 2024, they rejected it without explanation. I searched online to understand what was wrong since Payoneer provided...
I’ve been trying to verify my Payoneer account for weeks now, but nothing works. I’ve opened multiple tickets, but none of them have helped me get any closer to a solution. The Verification Center doesn’t seem to function at all, and there’s no live support available. What’s even worse is that there...
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