Pandora Gold-Plated Bracelet Leaves Green Stains and Shows Peeling

Dear Pandora,

In April 2024, I purchased a gold-plated Pandora bracelet from T***** Silver, a store with a Pandora-branded sign, owned by Ş**** T***** Ş****. However, the bracelet's quality has been extremely disappointing, leading me to lose trust in your brand.

Despite careful use, the bracelet left green stains on my spouse's wrist and began peeling. This not only ruined its aesthetic appeal but also highlighted poor material quality. For a brand like Pandora, such issues with gold-plated products are unacceptable. I understand oxidation can occur due to metal composition or production flaws, but such defects should not affect your products.

I request a replacement or refund for this defective bracelet. Additionally, I would like a detailed explanation regarding the production or storage issues that caused this defect. If such problems are deemed impossible by your technical team, I expect a thorough clarification.

Moreover, I find it concerning that T***** Silver, despite displaying Pandora branding, claims no responsibility for the product. A Pandora-branded store should uphold the brand’s quality standards and address customer complaints professionally. This situation not only damages trust in your brand but also calls into question your franchise management.

I urge you to resolve this matter promptly to prevent further dissatisfaction and loss of confidence in Pandora’s reputation. I trust you will address my concerns with professionalism and provide a swift resolution.

Thank you for your attention.