OmegleTV Charged Me $13 to Remove a Ban and Did Neither — No Unban, No Refund

I was unjustifiably banned on the OmegleTV platform and was asked to pay a fee to have the ban removed. Approximately 3 to 4 hours ago, I paid $13 using my debit card linked to my bank account. Despite this, my ban has still not been lifted and I have not been granted any access whatsoever.
I then requested a refund, but as of now neither the ban has been removed nor has the $13 I paid been refunded. I have been harmed by being denied the service I paid for while also being refused a refund.
I am requesting that either the service I paid for be delivered — meaning my ban is lifted — or that the full $13 be refunded to my card as soon as possible.