Olymptrade changed my balance after a winning trade — how can I file a complaint about this?

When Olymptrade changes your balance after a winning trade, you should act quickly and gather evidence before support closes the transaction record. Here’s what to do:

• Check your full trade history: go to your account → Trade History and verify the transaction details (date, time, asset, amount). Take screenshots showing your balance before and after the change.

• Confirm the account type and asset conditions: some instruments (especially fixed-time trades or demo accounts) may adjust balances due to technical closures or calculation corrections.

• Request an accounting review: ask support to audit the transaction and explain why the balance changed. If it was a system error, request immediate restoration of the correct amount.

• Avoid trading while the case is under review: this keeps the records clean and prevents confusion.

If the review doesn’t resolve the issue or support doesn’t respond, file a complaint on Xolvie to document the case and get help pushing for a refund or correction.