Olymp Trade froze my balance during active trades — how can I recover my money?

If Olymp Trade froze your balance during active trades and you want to recover your money;

Contact Olymp Trade support with a clear escalation;

• State that your account balance was frozen while you had active trades open
• Provide your account email/ID, date/time of the freeze, active trade ticket/order IDs, and balance amount affected
• Attach screenshots showing your active trades, the frozen balance message, and any error or notification screens
• Include any previous correspondence with Olymp Trade about this issue

Ask them to;

• Confirm why your balance was frozen (security review, compliance hold, suspected policy violation, technical error)
• Explain whether your active trades should continue or be closed and how the freeze impacts open positions
• Restore your balance and ensure open trades reflect the correct amounts
• Provide a clear timeline for resolution and written confirmation once resolved

If the issue persists, share your experience and consider filing a complaint on Xolvie to seek a resolution.