Hello, I have been a customer of OKX for two years, and recently they enabled two-factor authentication on my account without my consent or knowledge. As a result, I am now locked out of performing any operations on my account. Although I can access my account and see my crypto assets, I am unable to make any transactions. I have been trying to resolve this issue with OKX customer support for over a week. They keep saying they need to call me for security verification, but they failed to call me twice at the scheduled times. This situation has left me stuck and unable to manage my funds. The customer support experience has been deeply unsatisfactory. I have attached my ticket history showing three unresolved tickets.
I recently changed my device and phone number, and now I can't log in to my OKX account because of the two-factor authentication. It’s been days, and I haven’t been able to get any support. The system either asks for device verification or requests a code through email and phone, but since I’ve chan...
I no longer have access to my OKX Global crypto account, and unauthorized transactions are being made from it. Money is being sent and received without my knowledge, and I have no way to stop it because I cannot recover my account. I have tried reaching out for support, but there is no clear way to...
I’m extremely frustrated with my experience using OKX. I’ve been trying to withdraw my money for days, but the platform simply won’t allow it. Every time I attempt to access my account or initiate a withdrawal, I receive an error message saying, “An error occurred. Please try again.” I’ve also been ...
Today I deposited money into my OKX account, and immediately afterward, my account was locked without warning. Despite months of regular transactions and verified identity details, I suddenly lost access to my funds. I’ve tried reaching customer service through every possible channel—email, in-app s...
I have been unable to complete the identity verification process on OKX for an extended period. Despite multiple attempts, the process keeps redirecting me to customer support without providing clear instructions on what to do next. This issue has prevented me from conducting any transactions on the...
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