OkCupid Won’t Let Me Access My Paid Plus Membership

I have been using the OkCupid app for a long time and have regularly purchased a paid Plus subscription. Despite never violating any rules, I have been unable to access my account for about a year. When I try to log in to the app, I enter the verification code sent to my phone number, but a red error message appears on the screen and I still cannot access my account.

Before my account was closed, I never received any warning, email, or explanation. When I try to use my email address to access my account, I get an error message saying, “This email is invalid or already in use,” and I still cannot log in. Despite spending years using the app and paying for premium memberships, I believe it is unfair that my account was closed without any explanation.

I request that OkCupid review my account and reactivate it if it was closed unfairly, and that my login issue be resolved. I also request a clear explanation of why my account was closed and why my login attempts continue to result in errors.