If your NttGame account was hacked and only your login information was changed, follow these steps to get back in:
• Send a Support Ticket:
Go to the NttGame support page and find the section where you can submit tickets.
Pick the "Stolen Account" category to report the breach and ask for help.
In the ticket, be specific about the unauthorized access and stress that the only thing that was changed was the login information.
Make it clear that you can't get to the games because of the hack.
• Contact During Business Hours:
Take note of the customer service hours (only weekdays: 10:00am till 18:00pm) and make sure you send in your ticket during those times.
• Choices of Language:
You can send in your tickets in either English or Turkish (Türkce). Select the language that you feel most at ease with.
• Avoid Duplicate Tickets:
Pay attention to the warning about sending too many tickets about the same problem. Don't send in duplicate tickets, and only make changes to the one you already have if you need to.
• Wait for an Answer:
After sending the ticket, be patient and wait for NttGame customer service to get back to you.
Support will probably walk you through the steps you need to take to prove who you are and look into what happened.
• Restoration:
Pay attention to the information that says NttGame doesn't have a way to restore games.
They might help keep your account safe, but there might not be a way to undo changes made by the hacker.
Your feedback matters, so please share your thoughts in the comments section.
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