1
Onur is completely dissatisfied with the result

Netflix Subscription Cancellation and Payment Disputes

profile
July 10, 2024 12:27 pm
26

On July 7, 2024, I attempted to subscribe to Netflix using my virtual card but encountered errors twice. Checking my card's transactions, I found one payment was processed. I contacted Netflix, who claimed they did not receive payment. My bank confirmed the payment was successful and provided a transaction code. Upon informing Netflix again, they insisted no payment was received. I lodged a complaint with my bank for a refund of the provisional amount. After reloading my virtual card, I successfully subscribed, starting on July 7 and noticing cancellation on July 9. Netflix blamed the bank for the issue. They stated they could not cancel my subscription and the process regarding the provisional amount was ongoing. I demanded Netflix to explain why they canceled without my consent and requested a written response by 5:00 PM, which I did not receive. That evening, I resubscribed by paying again and currently use it. On the morning of July 10, I asked Netflix why they did not send the email. They recounted the entire process and stated they terminated my subscription unilaterally because they did not consider my virtual card secure. I demanded written confirmation that their platform accepts virtual cards, receives payments, and cannot cite such a reason. They suggested I define another card number, retain balance every month, etc., and said they could cancel the previously canceled subscription if I requested, and return the resubscription.

profile-icon
To be able to comment, or .

Comments

Be the first to comment

Similar Complaints

1
Çiğdem is completely dissatisfied with the result

Netflix Canceled My Account Without Asking! No Refund, And No Help

profile
Çiğdem
February 25, 2024 11:57 am
104

Netflix Subscription Won’t Cancel and Double Charges – Requesting Refund

profile
Rumeysa
November 19, 2024 8:03 am
-
1
Yasin is completely dissatisfied with the result

Netflix Double Charge Complaint Unresolved

profile
Yasin
May 06, 2024 2:09 pm
44
Netflix Double Charge Complaint Unresolved

I Canceled My Netflix Subscription But Still Got Charged

profile
Hamit
March 30, 2025 9:01 am
1

Netflix Kept Charging Me ₺ After I Canceled My Membership 4 Months Ago

profile
May 23, 2025 5:18 am
-
Report a Similar Issue