Brand Overview: Native Remedies
Native Remedies is an online wellness retailer that formulates and sells natural, herbal, and homeopathic supplements for humans and pets. Founded in 2002, the company was acquired in 2015 by direct-to-consumer marketer Silver Star Brands, headquartered in Oshkosh, Wisconsin.
Contact Info
Customer Support Email: [email protected]
Customer Support Phone: 1-800-683-1235 (available Monday through Friday, 7:00 AM – 5:00 PM CST)
Industry and Operations
Native Remedies operates in the health, dietary supplement, and holistic wellness industry. The company offers a dual-modality approach combining full-spectrum herbal extracts and homeopathic ingredients designed to address systemic symptoms. Products are sold directly to consumers online and through health catalogs.
- Targeted Health Formulations: Over-the-counter natural remedies designed to assist with focus, sleep quality, anxiety, mood balance, joint support, and respiratory issues.
- Pet Care (PetAlive): A companion brand offering herbal supplements and homeopathic formulas formulated specifically for cats and dogs.
- Direct-to-Consumer Platform: An e-commerce system that includes subscription programs, wholesale arrangements, and a 1-year money-back guarantee policy.
User Sentiment
Customer feedback regarding Native Remedies often highlights dissatisfaction with logistical operations, subscription enrollments, and customer service responsiveness.
- Shipping and Delivery Delays: Customers report extended order fulfillment times, missing packages, and unreliable premium or expedited shipping options.
- Customer Service Accessibility: Multiple consumers note long wait times on phone lines, lack of timely replies to email support tickets, and difficulties tracking existing orders.
- Product Efficacy Concerns: Users sometimes report that the supplements did not produce the expected therapeutic relief or noticeable improvements for their conditions.
- Refund and Return Obstacles: Several complaints focus on difficulty receiving refunds under the company's 1-year guarantee or unexpected return shipping deductions.
- VIP Rewards Billing: Shoppers express frustration with unexpected recurring membership charges associated with the brand's VIP reward program.
Share Your Experience
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