Brand Overview: Muscle & Strength
Muscle & Strength is an online fitness and sports nutrition retailer and educational platform. Founded in 2006, the brand is operated by Muscle & Strength, LLC and is headquartered in Columbia, South Carolina. The platform combines an e-commerce storefront with workout guides, dietary tools, and training resources designed to assist fitness enthusiasts and athletes.
Contact Info
Customer Support Email: [email protected]
Phone Number: 1-800-537-9910 (International: +1 800-537-9910)
Industry and Operations
Muscle & Strength operates in the health, wellness, and sports nutrition e-commerce industry. The company operates a direct-to-consumer online store alongside a content hub designed to guide users through training and diet routines.
- Supplements: Retails protein powders, pre-workouts, creatine, vitamins, amino acids, and fat burners from various major fitness brands.
- Fitness Gear and Apparel: Offers workout clothing, lifting belts, shakers, lifting straps, and gym accessories.
- Fitness Content and Tools: Provides free workout routines, nutrition guides, workout videos, and fitness calculation tools such as calorie and body fat calculators.
User Sentiment
While Muscle & Strength is widely recognized for competitive pricing and extensive fitness resources, user reviews and consumer reports highlight recurring operational and fulfillment issues.
- Shipping and Delivery Delays: Customers report delayed order shipments, missing items, or packages marked as delivered that were never received.
- International Customs and Fees: International buyers frequently express frustration over high unexpected customs duties, import clearance delays, and policies that do not cover duty fees when returning orders.
- Damaged Goods: Multiple complaints cite damaged powder containers, leaking bottles, or dented packages arriving from transit.
- Return and Refund Friction: Some users mention difficulties obtaining complete refunds, having to cover return shipping expenses, or waiting extended periods for returned items to be processed.
- Customer Service Availability: Shoppers have reported slow response times from customer support representatives when attempting to resolve lost packages or order discrepancies.
Share Your Experience
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