Movistar charged roaming fees—how can I dispute them?

If you believe Movistar’s roaming charges are incorrect, check the detailed usage in Mi Movistar and identify the date, country, data/calls, and amount disputed.

Then file a billing complaint explaining why the roaming use was incorrect or involuntary and attaching your bill and supporting evidence.

Keep the complaint reference and screenshots of your usage records.

Movistar says most billing complaints are resolved immediately or within 24 hours, and refunds can be issued to your usual bank account or credited against a future bill; you can track the claim in Mi Movistar.

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.