Monkey App isn't delivering purchased items, how can I get them?

If Monkey App isn't delivering purchased items such as Coins, Gems, Premium features, or other in-app purchases, you can try to recover them by following these steps:

Check your purchase history;

• Verify that the payment was completed through:
– Apple App Store
– Google Play Store

• Save:
– Receipt emails
– Order numbers
– Transaction IDs

Restart and refresh the app;

• Log out and back in
• Restart your device
• Make sure you are using the account that made the purchase

• Sometimes purchases appear after the app refreshes.

Check for account issues;

• Confirm:
– You're logged into the correct account
– The purchase wasn't credited to another profile
– Your app is updated to the latest version

Contact Monkey App support;

• Include:
– Username
– Email address
– Order number
– Screenshot of the receipt
– Description of the missing item

• Request:
– Delivery of the purchased item
– Refund if delivery is not possible

If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.