Mochi Breast Pump Malfunction Works Only When Unplugged
I purchased a Mochi brand breast pump from the Civil store in Kahramanmaraş, but I started experiencing a serious problem while using the product. When the machine is plugged in, it does not work properly, yet when I unplug it from the charger, it continues operating on its own. This issue especially started last night, and since then my baby and I have been exhausted from struggling with it throughout the night. The malfunctioning of the breast pump is negatively affecting both my baby’s feeding and my own health. I cannot use the product and I am worried about how I will manage under these circumstances. Therefore, I request that the defective Mochi brand breast pump be replaced with a new, fully functional product. I kindly ask for my grievance to be resolved as soon as possible.
Dear Customer, We are closely monitoring the process regarding the issue you have experienced. Our technical service department has completed its preparations for the examination of your product and to resolve the situation you are facing. In the preliminary assessment based on the visual data you shared, signs of liquid contact have been observed on the digital screen portion of the device. Uncontrolled operation of the device is often caused by such liquid leaks affecting the command panel on the motherboard. When your device arrives at our service center, a comprehensive technical analysis will be performed by our expert technicians. Our goal is to evaluate repair possibilities to the fullest, restore your device to functional condition, and alleviate your inconvenience. We will provide you with detailed information once the inspection report is finalized. For follow‑up, we kindly ask you to contact us through the official support channels on our website, referencing the ID number of this complaint (Şikayetvar Complaint No). We wish you healthy days. Sincerely, MOCHi Baby Turkey Team
