MOBROG made an unauthorized charge — how can I request a refund?

If MOBROG made an unauthorized charge and you want to request a refund:

• Gather evidence: screenshot of the charge on your bank statement, date/time, amount, and payment method
• Check whether the charge appears as an automatic renewal or a purchase you don’t recognize
• Verify whether your account shows any pending balance or completed surveys you don’t recognize
• Save screenshots of your payment history inside MOBROG

Contact MOBROG support explaining that the charge was unauthorized:

• Send a message through their help form or official support email
• Include your registered MOBROG email, charge date, and amount
• Attach screenshots of your bank statement and billing history

Ask them to:

• Confirm in writing the origin of the charge
• Internally verify whether it was a mistake or improper transaction
• Process a refund to the original payment method
• Provide a specific timeframe for the refund
• Assign you a case number for follow-up

If they do not respond or reject your request without clear justification:

Escalate the matter by submitting a complaint on Xolvie to seek wider attention.