Minichat Permanently Bans User After Child Briefly Appears on Camera

On the Minichat video chat app, at around 4:30 p.m. today, my account was permanently banned because a child briefly appeared on the screen. At that moment, the child was sitting on my lap and, during a moment of distraction, grabbed my phone and appeared on camera. The situation was completely accidental and happened in an instant.

I believe it is unfair that I received a permanent ban for an incident that occurred unintentionally and without any bad intent or attempt to violate the rules. I request that my account, ID number 347182977, be thoroughly reviewed and that the permanent ban issued due to this misunderstanding be removed.