Mindguru locked my account after signup, how can I restore access?

If Mindguru locked your account after signup and you want to restore access;

Check the lock notice first;

• Try logging in → Note any message shown
• Look for:
– “Account locked”
– “Verification required”
– Error codes
• Screenshot the message

Verify your email/phone;

• If prompted, complete:
– Email confirmation link
– SMS/OTP code
• Make sure you use the same email/phone from signup

Reset your password;

• On the login screen, tap Forgot Password
• Enter your registered email
• Follow the reset link from email

Check for required verification;

• Log in to the app/website
• Look for prompts to verify:
– Identity
– Email
– Phone number

Clear app cache (Android);

• Settings → Apps → Mindguru → Storage → Clear Cache

Try another device/browser;

• Sometimes device issues trigger lockouts
• Try logging in from:
– A different phone
– Tablet
– Desktop browser

Contact Mindguru Support;

• Use in-app help or official support email
• Explain:
– Your account was locked after signup
• Provide:
– Registered email
– Screenshot of lock message

• Ask them to:
– Confirm why it was locked
– Restore access

If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.