I paid for Mindguru but the app won’t load and support hasn’t replied, what can I do?

If you paid for Mindguru but the app won’t load and support hasn’t replied, first make sure you’re trying the official support request form on the Mindguru Help Center because that’s how they handle technical problems and access issues.

Check your email inbox (and spam/junk) for any messages from them — sometimes access links or password reset emails are sent there but get filtered out.

If repeated requests get no response, try contacting them again with screenshots of the app error, your purchase receipt and device info, and file the request under both Technical Issues and Plan Membership to increase visibility.

If the app still won’t load and support stays silent, posting on Xolvie can help apply public pressure.