Brand Overview: MicroPerfumes
MicroPerfumes is an online fragrance retailer that offers decanted samples, travel atomizers, and full-size bottles of designer and niche scents. Founded in 2020, the business is owned and operated by Perfume Ventures, Inc. (PVI), based in California, United States.
Contact Info
Email: [email protected]
Phone: 1-888-981-6349 (Alternative: 1-818-873-2828)
Industry and Operations
MicroPerfumes operates in the online beauty and fragrance decanting sector. The brand sources original fragrances from luxury and designer labels, then repackages them into smaller quantities so consumers can sample scents without committing to full retail prices.
- Sample Vials: Small-format testers designed for trying out scents at low price points.
- Travel Sprays: Portable pocket- or purse-friendly spray atomizers.
- Full Bottles: Original factory-sealed perfume and cologne bottles.
- Independent Decanting: Direct transfer of authentic perfume liquid into proprietary containers, operating independently from the perfume design houses.
User Sentiment
Consumer feedback highlights a mix of recurring problems, particularly concerning delivery condition, policy restrictions, and customer support responsiveness.
- Damaged or Leaking Samples: Many complaints involve fragile glass vials or atomizers arriving broken, cracked, or having leaked during shipping.
- Customer Support Delays: Shoppers often encounter slow email response times or difficulty reaching representatives to resolve missing or damaged items.
- Scent Potency and Longevity Concerns: Some users express dissatisfaction with the longevity or strength of the decanted scent compared to in-store retail bottles, raising concerns about product consistency.
- Strict Return and Refund Policies: Buyers frequently express frustration over limited refund eligibility on opened, sampled, or decanted items.
- Unexpected Order Cancellations: Some customers report automated order cancellations and difficulty getting payment or account flags cleared.
Share Your Experience
If you’ve experienced issues with MicroPerfumes, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.