Persistent Sunroof Issue with My Mercedes-Benz B160
I previously reported a chronic sunroof issue with my B160 model on this platform. In response, I received the following message: "Dear customer, in order to further enhance the driving and travel safety of your Mercedes-Benz vehicle, it is necessary to inspect and, if deemed necessary, replace the sliding glass roof as a precaution. This service is completely free, and we kindly ask you to contact our authorized service centers or create a service appointment by clicking the link below at your earliest convenience. Link: https://bit.ly/3UBlFBG. For your feedback, please contact our customer support line at 444 62 44."
Despite following these instructions, there has been no resolution to date. Both Mercedes-Benz Germany and local support have failed to provide a satisfactory solution. This ongoing issue remains unresolved.
Progress
My complaint has not been resolved. Mercedes pretends to respond but does not solve the problem. I will publish this issue on every platform. First, they say come to the service, we will replace this part for free, but then we get no results. They say let's discuss this via email instead of this platform, but they don't respond there either. They use the complaint platform as an institution that responds to and solves every problem.
Dear Customer, We are happy to assist you with any matters you may need regarding our products and services. We would like to inform you that we cannot respond to your request on this platform regarding the matter you mentioned. We kindly ask you to convey all your requests and complaints to us. Sincerely, Mercedes Benz Automotive Trade and Services Inc.
We kindly ask you to send it to our email address [email protected]. I sent it, but there is no result.
