5
Resolved
Agoda Charged for Reservation at Closed Hotel – No Support or Refund
"Sure, here's the translation: "We were there three days ago and as you can see in the attachment, the Hotel is closed. There are 2 Kervansaray Hotels in Bursa. 'Kervansaray Thermal Hotel' is closed. Only the 'Kervansaray Hotel' is open. Please confirm again.""
We booked a hotel through Agoda (reservation number 1414493592), only to ar...rive and find the hotel closed, with no way to contact them as the hotel’s