4
Resolved

Melbet Blocks My Withdrawal by Not Sending SMS Verification Code

Clement
Clement
Melbet
September 11, 2025 1:41 AM330
Clement's Thank You Message
Thank you

I am currently having difficulties withdrawing from my Melbet account. An agent recharged my account and I won a lot of money, but unfortunately the cashier does not have enough funds to pay me, and I would like to withdraw via cryptocurrency Tether on BSC. However, the service is not sending the SMS verification code to my phone number, which prevents me from completing the withdrawal. Please send me the code to my email address linked to my player account: Walidsid****@gmail.com. Here are my details: Username: Sidi Mohamed A***, Account Number: 1286747***, Phone Number: 98386***, Email: Walidsid****@gmail.com. I would be grateful if you could help me resolve this issue. I am attaching my ID and screenshots with this request.

September 11, 2025 12:10 PM (10 hours after complaint)

Bonjour, Nous sommes vraiment désolés que vous ayez rencontré une telle situation. Veuillez contacter notre équipe d’assistance dès que possible afin que nous puissions résoudre ce problème. Nous comprenons à quel point cette situation vous a contrarié et nous ferons de notre mieux pour la résoudre rapidement. Merci pour votre patience et votre confiance. Cordialement, L’équipe Melbet

Clement
Clement
September 13, 2025 3:34 PM

Thank you

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