MANSA LIMITED ignored my refund request; how can I recover the deducted funds?

First identify the company and payment shown on your bank statement, as several businesses use the Mansa name and their refund policies differ.

Send a formal follow-up through the company’s official support channel, including the deducted amount, transaction date, payment reference, reason for the refund, and a copy of your original request; ask for a written decision and a clear response deadline.

If the company still does not respond, contact your bank or card provider to dispute the charge, explaining why you believe the deduction should be refunded and providing your evidence.

If you paid through an app store or payment service, you can also raise the dispute there, and consider contacting Xolvie; refund eligibility depends on the transaction and applicable law.