I lost access to my Lords Mobile account after changing my phone. How can I transfer my progress to a new device?

If you lost access to your Lords Mobile account after changing phones, follow these steps:

Check if your account was linked.
Your progress must be linked to an IGG ID and connected to Google (Android) or Facebook (Android/iOS) to restore it.

If linked to Google (Android):
Log into the same Google account on your new phone. Open the game → Settings → Account → Switch Account → choose Google. Your progress should load automatically.

If linked to Facebook:
Log into the same Facebook account on the new device. In the game, go to Settings → Account → Switch Account → select Facebook.

If it wasn’t linked:
If you used a guest account, progress may be lost. Contact IGG support and provide details like IGG ID, nickname, server, approximate creation date, and purchase receipts to prove ownership.

If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.