Recover Lost Lingokids Account and Restore Paid Subscription

I purchased a 1-year Lingokids subscription for my child. The Lingokids account was logged in on my child's tablet, but the tablet was sent to a service center for repairs. All the apps were deleted during the repair, and I do not remember the username and password. I emailed Lingokids and even sent them the credit card receipt proving my payment. They did not restore my account, and I am filing a complaint against Lingokids.

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