Lingokids Charges Card After Child Makes Unauthorized In-App Purchase

While my child was playing with the Lingokids app on my phone, they accidentally approved a purchase, resulting in a charge of $14 to my saved credit card. I did not give any consent for this transaction, which was completed yesterday solely because my child was tapping through the app unnoticed.

I cancelled the subscription directly inside the app, and it currently shows as cancelled; nevertheless, the charge went through on my credit card this morning. The statement explicitly lists the transaction under Lingokids.

When I tried to request a refund through the Lingokids support portal by translating the English prompts into Turkish, the system repeatedly threw errors like "a problem occurred," preventing me from completing my refund request.

I am unable to establish proper communication regarding this issue, and I refuse to pay for an unauthorized transaction made by a child. I demand the complete cancellation of my Lingokids subscription and an immediate refund of the $14 charged to my card.