LifePoints keeps asking for verification again — how do people complete this successfully?

If LifePoints keeps asking for verification repeatedly, it’s often because you haven’t fully completed your account setup and profile details, which the system uses to match you with surveys and confirm your identity.

Make sure you’ve finished all steps like email confirmation, profile questions (age, address, lifestyle), and any extra required data in your account settings. Incomplete profiles commonly trigger repeated verification prompts.

Also check that you’re logging in with the same email and device, that cookies or ad blockers aren’t interfering, and that you regularly update your profile when personal details change; keeping this info current helps reduce repeat checks.

If it still loops, please feel free to share your experience. You can also file a complaint on our website.