Before getting married, we purchased an LG TV from Teknosa. I contacted LG Turkey and learned that I could get installation later. After that, without my request, an authorized service technician came, checked the TV to see if there was an issue, and then put it back in its box, without performing the installation. When we wanted to get the installation done 2-3 months later, the technicians who came said that I had already received the installation service. When I told them I hadn’t, they said that the TV had been checked earlier, but no installation was performed. They then completed the installation and left. However, two weeks after the installation, the authorized service (MTV Elektronik) called and said that the service I had received was chargeable. They claimed that I had previously had installation on a stand, but this never happened. If I had known that it was chargeable, I would have plugged the TV in myself and wouldn’t have needed the authorized service. I would like my issue to be resolved.
Our trust in LG has been severely tested! We purchased an LG OLED 55CS6LA model TV from the Bursa Nilüfer Teknosa Carrefoursa Branch just two months ago, and it broke down. The authorized service confirmed that the product was faulty and prepared a replacement report. However, Teknosa Carrefoursa Br...
On Friday, June 21, 2024, I purchased a display model LG OLED65CS3VA 65" OLED TV from the Teknosa store in Çerkezköy, Tekirdağ. Before buying, I carefully inspected the TV and found no issues with the screen or casing. I accepted the product in that condition. The next day, when the service technic...
I purchased an LG OLED65C46 TV on November 16, 2024, from an authorized LG dealer. The TV was installed by LG’s authorized service team on November 19, 2024. However, just two weeks later, the screen suddenly went black while watching it in the evening. I contacted LG service and scheduled a repair...
I purchased a 65-inch LG TV, and Vatan Bilgisayar delivered it seamlessly to my home in a closed box. However, due to the absurd practices and pricing of the service, I couldn't call for installation. I want to install the TV with a movable wall mount, but they demand an extra ₺1000 for it. When I o...
On February 16, 2024, I purchased an 'LGOLED65G36LA' TV from the Çanakkale Teknosa Extra branch for my company, invoiced at ₺108,000. On March 24, 2024, the panel malfunctioned, displaying horizontal red/blue/green/white lines. I contacted the authorized service, and on March 27, 2024, a service rep...
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