Lebara roaming isn’t working; how can I restore it?

First make sure Data Roaming is enabled and that your plan or roaming add-on covers the country you’re visiting. Lebara also recommends restarting your phone after checking these settings.

If mobile data still doesn’t work, check the APN and set it to uk.lebara.mobi, with username and password WAP, then restart your phone.

You can also manually select an available local network; Lebara recommends this when the phone isn’t connecting automatically.

If roaming remains unavailable, contact Lebara support to check whether roaming is enabled on your account or supported at your destination.

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.