I’m unable to use Lebara roaming; what steps can I take?

If you’re unable to use Lebara roaming, first confirm that roaming is available in your destination and that your plan or a roaming add-on covers that country.

Then enable Data Roaming, check that you have sufficient data allowance, and restart your phone.

If mobile data still doesn’t work, manually set the APN to uk.lebara.mobi, with username WAP and password WAP, then restart your phone.

You can also try manually selecting a different available network; if the problem continues, contact Lebara support to check roaming availability on your account.

If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.