My LBank account got blocked despite KYC and trading normally — how can I resolve it?

If your LBank account got blocked despite completing KYC and trading normally, here’s how you can resolve it;

Confirm the block and collect evidence;

• Check your LBank account for any account restriction or withdrawal block notice
• Note when the block started and what actions are restricted (login, trading, withdrawal)
• Take screenshots of the error messages, blocked status, and your balances
• Check your email (including spam) for any risk control, compliance, or security notice

Contact LBank Support;

• State clearly that your account was blocked even though KYC is completed
• Provide your LBank UID and registered email
• Mention that you were trading normally before the block
• Include the date/time the issue started
• Attach screenshots showing KYC approved status and the block

Ask them to;

• Explain the exact reason for blocking your account
• Confirm whether it’s due to risk control, AML review, system error, or security check
• Specify any additional documents or actions required
• Restore full access (especially withdrawals)

If the account remains blocked without a clear explanation, share your experience and consider filing a complaint on Xolvie to seek visibility and a proper resolution.