False Delivery Attempt

I am experiencing a serious problem with the delivery of my Ziraat Bank card, which was entrusted to Kuryenet for distribution. Although I have been at my address in Keçiören, Ankara today with my family and there is always someone in the building, no courier came to my door, no doorbell was rung and nobody contacted me by phone. Despite this, in the evening I received an SMS stating that an attempt had been made to deliver to my address but the delivery could not be completed. I believe that the courier did not actually come to the address and entered an untrue “not at home” note in the system, instead of doing their job properly. When I try to proceed with my tracking number through Kuryenet’s customer service voice response system, I receive the message that “this line cannot be used” and I cannot perform any transaction. The system constantly leads me to a dead end and I am forced to create a new delivery appointment via the website. For a valuable document such as a bank card, it is unacceptable that the shipment is returned or delayed with a simple “not at home” excuse and that there is no responsible person I can reach. I request that the necessary action be taken regarding the Kuryenet employee who entered this incorrect information, that the problem with the tracking system for my shipment be resolved, and that my Ziraat Bank card be urgently and truly brought to my address and delivered to me as soon as possible.