I am a player from Brazil and I am having a problem with my eFootball account related to age verification. On 31/05/2026 my account was blocked as if I were underage, even though I am not a minor. Since this date I have been unable to use my account normally. I have not yet contacted Konami support directly and I am submitting this complaint to formally record the situation and request a review. I am willing to provide any data or documents that may be necessary to prove my age and identity. With this complaint, I request that my eFootball account be unlocked and that Konami confirm that I am not underage, correcting the age verification on my profile so that I can use the game and my account again without restrictions.
I’m writing about my eFootball mobile account, which is linked only to my Konami ID and registered in Brazil. On February 3, 2026, at around 11:00 PM, I realized I could no longer log in to my account, and I later discovered that the email address associated with my Konami ID had been changed withou...
I have been actively using my Konami eFootball mobile account for over a year, and it is registered to the email address emryx***@gmail.com. On March 22, 2026, I noticed that something was wrong, and since then, every time I try to log in, I receive a message stating that my account is locked. I am ...
I am writing regarding an issue with my eFootball account that is linked to my Gmail address. Since 28 January 2026, I have been unable to receive the verification code that is required to log in, so I cannot access my account at all. The Gmail address itself is active, but no verification emails fr...
I am an eFootball 2026 player on Android and my account was hacked today. Someone gained unauthorized access to my account and changed the Konami ID linked to it without my permission. I still remember the original email/Konami ID that was registered to my account and I can provide this information ...
I am an eFootball player from India and I am currently unable to access my account on my new mobile device. My game was linked with my Google account and Konami ID, and now I am stuck at the two-step verification stage. I no longer have access to my old mobile phone, so I cannot receive or use the p...
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