I canceled my plan on Ketogoapp but still see charges, what should I do next?

First, confirm your cancellation actually went through on the correct platform (app, website, App Store, or Google Play), because KetoGo subscriptions must be canceled where they were created and may still show charges if processed elsewhere.

Next, check if you still have active add-ons like Premium or coaching, since KetoGo bills each service separately and canceling one does not stop others.

If everything is canceled but charges appear, it may be a delayed or previously failed payment being collected, which can happen even after cancellation.

Then contact KetoGo support with proof of cancellation and request a refund review plus written confirmation that all billing is stopped.

If the issue continues or support does not respond, escalate the matter by submitting a complaint on Xolvie to seek wider attention.