The purchasing process on the Karcher page lists the price of the SC Deluxe (Sig. Line) model but offers a different model. The product does not include the missing parts that were promised in the offer (5 parts are missing, and they only offer products with 2 parts due to a malfunction). When I inquired about the price difference between the two models, they informed me that they would not cover the price difference. They also claimed that such a large company could not supply the product it sells and refused to cover the ₺1500 price difference.
The model I purchased was supposed to include the carpet cleaner, pressure nozzle, general floor cleaning cloth (+1), and a wide round brush. Instead, they said they would only send the glass apparatus and a cloth with the offer. The customer’s opinion no longer seems to matter, and if the order is canceled to obtain the correct products, nothing will be refunded.
Unfortunately, I decided to buy a Karcher as they celebrate their 40th year, but they caused me trouble before even delivering the product.
On 30.11.2025, I purchased a Kärcher SC 5 Deluxe Signature Line steam cleaner with a promotional steam straightener gift from the official Kärcher Tur...
purchased the Karcher SC4 steam cleaner from their web store. unfortunately, things went downhill from there when they not only kept me waiting for two days but also claimed they were out of stock. In addition to canceling my order without warning, they unexpectedly raised the price before relisting...
The Karcher SC3 Deluxe steam cleaner I bought in October 2024 stopped working twice. The first time, I sent the product to the service center, and they told me the hoses had been replaced. After getting the product back, it stopped working again on the second use. At the end of April, I sent the pro...
In May, I purchased a Karcher S2 series steam cleaner and paid ₺9,900 by credit card. I was only able to use the product twice; on the third use, the machine heated up but stopped producing steam. The store where I purchased it did not assist me and directed me to a service center in Ankara. After t...
I purchased the Kärcher SC3 Deluxe steam cleaner in October 2024, and it has failed me twice already. The first time, I sent it to service, and they claimed to have replaced the hoses. However, after just one more use, the device stopped working again. At the end of April, I sent the product back i...
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