On 30.11.2025, I purchased a Kärcher SC 5 Deluxe Signature Line steam cleaner with a promotional steam straightener gift from the official Kärcher Turkey website, with order number 86572251, paying a total of ₺21,599.10. My order was delivered by cargo on 04.12.2025 to my address; however, the steam straightener worth ₺2,099, which was clearly shown as a “gift” on the website at the time of purchase, was not included in the delivery. When I called customer service about the missing product, I was told that the campaign started in December, that my order did not include such a gift, and that I could return the products if I wished. However, I specifically chose the Deluxe Signature model because I saw this gift promotion, and this explanation is both illogical and misleading, making me feel as if I have been outright deceived. In addition, seeing in customer comments that many others have been victimized in the same way has completely shaken my trust in the brand. When I received no solution from customer service, I also requested via e-mail that the missing gift be sent to me, but I have not received any response so far. I request that the steam straightener worth ₺2,099, which I saw on the campaign page and relied on when choosing this product, be sent to me immediately. If the gift product is not delivered, I would like to state that I will pursue all my legal rights and initiate the necessary official complaints and legal proceedings. I expect my disappointment in this process to be remedied and my grievance resolved urgently.
I purchased the Kärcher SC3 Deluxe steam cleaner in October 2024, and it has failed me twice already. The first time, I sent it to service, and they claimed to have replaced the hoses. However, after just one more use, the device stopped working again. At the end of April, I sent the product back i...
The purchasing process on the Karcher page lists the price of the SC Deluxe (Sig. Line) model but offers a different model. The product does not include the missing parts that were promised in the offer (5 parts are missing, and they only offer products with 2 parts due to a malfunction). When I inq...
Hello, I purchased a Karcher SC3 Deluxe steam cleaner and started having issues just one day after using it. The device showed a “filter error” warning, but it temporarily disappeared after unplugging and plugging it back in. I figured it was a minor glitch. However, less than a month later, the sam...
I bought a steam cleaning machine from Karcher, thinking, “It’s German-made, so it must be good.” If I had known how negligent their Turkish distributors were, I would have chosen a cheaper brand instead. I only used the product once, and when I tried to use it a second time, it didn’t work. I immed...
On 07.05.2025, I returned my Karcher brand vacuum cleaner to Media Markt, where I originally bought it, under the extended warranty. On 30.05.2025, I received a message on my phone stating that my upright vacuum cleaner had been repaired. I went to Media Markt to pick it up, but they said the vacuum...
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