Kalos Tv charged coins for episodes but didn’t unlock them, how can I recover them?

If Kalos TV charged coins but didn’t unlock episodes,

• Confirm the issue first;

– Try reopening the episode / refreshing the app
– Log out → log back in (to sync purchases)
– Restart or reinstall the app

• Important:
– Users report cases where the app asks for coins again instead of unlocking content
– Bugs, crashes, or server issues can prevent episodes from unlocking even after payment

Check your purchase status;

• Verify:
– Coins were actually deducted
– Episode still shows “locked”
– No duplicate charge for the same episode

• Note:
– Kalos uses a coin system, and many users say access issues + high coin costs are common

Gather evidence;

• Collect:
– Screenshot of deducted coins
– Locked episode screen
– Payment receipt (App Store / Google Play)
– Date and time of the issue

Request a recovery or refund;

• Contact:
– Kalos TV support (email or in-app help)

• Write:
– “Coins were deducted but the episode did not unlock. This is a failed transaction. Restore my coins or unlock the content immediately.”

If no response;

Escalate the matter by submitting a complaint on Xolvie to seek wider attention.