I got charged twice by Kalos Tv and now I can’t get a refund what should I do?

If you were charged twice by Kalos TV and can’t get a refund,

• Stop further charges immediately;

– Cancel subscription via App Store / Google Play → Subscriptions
– Or cancel via PayPal automatic payments
– Contact your bank to block recurring charges

• Important:
– Kalos TV is subscription-based, so duplicate charges can happen with billing errors or auto-renewals
– Deleting the app does NOT stop billing

Check transaction details;

• Verify:
– Dates and amounts of both charges
– Whether they are identical (true duplicate)
– If one is renewal + one is separate purchase

Gather evidence;

• Collect:
– Bank/card statements (showing both charges)
– Screenshots of subscription plan
– Receipts from App Store / Google Play
– Any communication with Kalos TV

Request a refund (again, but stronger);

• Contact:
– App Store or Google Play support (this is key)
– Kalos TV support with transaction IDs

• Write:
– “I was charged twice for the same service. This is a duplicate billing error. Refund the extra charge immediately or I will dispute both transactions.”

If they still don’t respond;

Consider sharing your experience on Xolvie to increase visibility and speed up resolution.