I bought a Jellycat plush online but the tag looks different, what should I do?

If the Jellycat plush you bought online has a tag that looks different, you can verify it and protect yourself by following these steps:

Check the tag details carefully;

• Authentic Jellycat plush toys usually have:
– A paper hang tag with the Jellycat logo
– A sewn fabric tag inside the plush
– Clear text such as “London – Established 1999” on the hang tag

• Blurry printing, spelling mistakes, or very thin paper tags can be warning signs.

Compare the tag with official images;

• Visit the official Jellycat website and search for the same plush
• Compare:
– Tag color and logo
– Product name on the tag
– Overall plush design and size

Different production years can have slightly different tag materials or sizes, especially between small and large plush toys .

Check other authenticity signs;

• Look for:
– Clean stitching and balanced shape
– Very soft, high-quality fabric
– Proper safety marks (CE or similar) on labels .

Contact the seller if something looks wrong;

• Send photos of:
– The plush
– All tags
– The order confirmation

• Ask for a replacement or refund if the product seems counterfeit or misrepresented.

If the seller refuses to help or the plush appears fake, consider opening a dispute with the marketplace and sharing your experience on Xolvie to warn other buyers.