Brand Overview: Ivím
Ivím, legally operated as IVIM Services LLC and commonly known as Ivím Health, is an American telehealth company focused on metabolic care, weight loss, and general wellness. The company was founded in 2021 by Anthony Kantor, Dr. Taylor Kantor, and Kelly Kantor, offering virtual consultations and home-delivered clinical programs.
Contact Info
- Customer Support Email: [email protected]
- Customer Support Phone Number: +1 (877) 581-2210
Industry and Operations
Ivím operates in the telehealth and digital healthcare industry, providing ongoing clinical access and subscription-based health plans. Its business model connects patients with licensed healthcare providers for remote assessments, ongoing coaching, and prescription medication fulfillment through partner pharmacies.
- Weight Loss Treatments: Telehealth evaluations and prescriptions for GLP-1 medications, including compounded semaglutide and compounded tirzepatide, as well as assistance with prior authorizations for commercial brand-name medications.
- Hormone Therapy and Peptide Programs: Tailored clinical protocols addressing hormone balance for men and women, alongside specialized wellness therapies.
- Health Coaching and Digital Tools: Mobile application support featuring dietary guidance, lifestyle tracking, and ongoing provider messaging.
- Nutritional Supplements: Proprietary vitamins, protein powders, and metabolic support products.
User Sentiment
While many consumers turn to Ivím for accessible GLP-1 weight loss programs, user reviews and consumer protection bureaus reveal substantial dissatisfaction centered on subscription billing terms, contract commitments, and pharmacy coordination.
- Subscription and Auto-Renewal Fees: Consumers frequently express frustration over the mandatory monthly membership fee (typically around $75), which is billed separately from medication fees and sometimes continues after patients believe they have ended their plans.
- Cancellation and Contract Hurdles: Users report difficulty cancelling subscriptions, citing strict multi-month commitment clauses, inflexible non-refund policies, and challenges reaching representatives to finalize cancellation requests.
- Shipping and Pharmacy Fulfillment Delays: A notable number of complaints highlight lengthy wait times between prescription approval and medication arrival, occasionally resulting in treatment interruptions.
- Customer Service Bottlenecks: Members frequently mention delays in support ticket responses, repetitive automated communications, and difficulties receiving clear answers regarding shipment tracking or billing adjustments.
- Formulation and Dosing Changes: Some patients report confusion or dissatisfaction when compounded medication formulas, suppliers, or dosage packaging change without advance notice.
Share Your Experience
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