Italki charged me yearly without notice, what should I do for a refund?

If italki charged you yearly without notice, start by checking your billing history and subscription settings in your account so you can confirm the charge details and cancellation status before requesting a refund.

Then submit a refund request directly through italki Support with your transaction ID, date, and reason (you weren’t aware of auto-renewal or didn’t use the service), explaining clearly that you want the yearly payment reversed; this is the standard first step to claim a refund.

If support doesn’t respond or denies the refund, please feel free to share your experience. You can also file a complaint on our website.