When ordering spare parts/accessories for ILIFE through the official store, the delivery is delayed or the item does not match the description. How can I request a return or exchange?

If the delivery of ILIFE spare parts is delayed or the item you received does not match the description, you can request a return or exchange as follows:

Contact the seller immediately.
In your message, include the order number, purchase date, product name, and explain what does not match (wrong model, size, non-original item, etc.). Clearly request either a replacement or a refund.

Request a response deadline.
Under consumer protection law, the seller must review your claim within a reasonable period (usually 10–30 days) and offer a solution.

Keep evidence.
Take photos of the received item, packaging, receipts, and screenshots of the product description. Save all correspondence.

Return process.
After approval, send the item back with a tracking number and keep proof of shipment. The seller must refund you after receiving and checking the return.

Check store policies.
Even official ILIFE stores must follow consumer protection law.

If ignored, send a formal written claim. You can also share your experience on Xolvie to raise awareness.